To provide customers with high-quality and personalized customer service, Kunlin's sales team are trained professionals in the identification automation equipment industry. While familiar with the customer's application needs, they bring the experience in other industries to the customer's application. In the environment, think about what customers think, and solve problems for customers with efficient and innovative solutions. In order to ensure that customers' needs can be fully understood, and work closely with the design and production teams, Kunlin Technology has adopted a rigorous sales and service process. Perfect service is an indispensable element of the product. Our services are as follows:
1. Customer communication-define the application and requirements.
2. Preliminary plan-including the provision of different solution concepts and valuations, as far as possible based on suitable costs and standard solutions to solve customer problems.
3. Application requirements technical requirements table-define application parameters and functions in detail to ensure that customer requirements or program feasibility are met, and provide design and quotation basis for non-standard solutions.
4. Site evalsuation and site size and installation confirmation.
a．Detailed plan and quotation and delivery.
b．Expert communication-The sales manager of Kunlin Technology will directly communicate the technical and installation details with the customer personnel
c．Order follow-up-The Kunlin Technology team provides personal follow-up for each customer order, directly communicates to the relevant front-line personnel to report the customer's real-time progress according to the production progress, and anxious customers.

1. We are in Guangzhou, and actively follow up all customer calls, such as consultation, investment, demolition, purchase and sale, etc., and give them an effective and fast processing method.
2. Our machines are produced in China, so it is very timely to provide any accessories to overcome the uncertain time of customs declaration, transportation, etc.
3. Training service: After the installation and commissioning of the equipment, we will train the operators, equipment maintenance personnel, and equipment management personnel for one to three days. The content includes: equipment structure, labeling and operating principles, maintenance, faults Elimination, demonstration, practice, etc .; to ensure that the operator can quickly complete the operation, commissioning and daily maintenance independently.
4. In the "Customer File", there are detailed records of the entire business, manufacturing and use process, including: customer information such as customer address, contact person, telephones; special information in the process of design, production, quality control; installation and debugging records Usage information such as problems, telephones service records and problems in customer use and solutions ...
5. Active service: In the first year of customer use, we will call the machine every three months to understand the machine's use status, and visit the customer every six months; from the second year on, we will call the phones every six months, or come back in the peak season . (The frequency will be higher if conditions permit), if problems are found, timely feedback to the relevant personnel responsible for handling.
6. Common troubleshooting time: In the case that the phones cannot solve the problem, within 24 hours, within 8 hours of the close-up area to eliminate the fault;
7. We provide customers with one year of free after-sales service. If a non-human damage occurs within one year, our company will repair or replace it for free, and provide lifetime maintenance and repair services. If the warranty expires or there is a non-warranty failure within the warranty period, we will charge a service fee according to the cost;
8. The company will regularly adjust and use the customer and answer the customer's questions at any time. If the equipment fails, a maintenance engineer will be dispatched to the site for treatment within the first time.
9. Spare parts supply: While wearing parts are randomly distributed, our common spare parts can fully guarantee the normal use of customers. Other unconventional spare parts can provide timely spare parts and services at any time.